Privacy Policy

1. Introduction

GoldTeam North Hempstead Towing ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our towing and roadside assistance services or visit our website.

2. Information We Collect

Personal Information

We collect personal information that you provide to us when requesting services, including your name, phone number, email address, physical address, vehicle information (make, model, year, VIN), and payment information. We also collect location data when you request emergency services to dispatch our tow trucks to your location.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. We also collect information about how you interact with our website, including pages viewed and links clicked.

3. How We Use Your Information

We use the information we collect to:

• Provide towing and roadside assistance services
• Process payments and maintain billing records
• Communicate with you about your service requests
• Send you updates, promotions, and marketing communications (with your consent)
• Improve our services and customer experience
• Comply with legal obligations and resolve disputes
• Coordinate with insurance companies for accident recovery services

4. Information Sharing and Disclosure

We may share your information with:

• Service providers who assist us in operating our business, such as payment processors and storage facilities
• Insurance companies when processing accident recovery claims
• Law enforcement or government agencies when required by law
• Third parties with your explicit consent

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records are typically retained for seven years for business and legal purposes.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications
• Data portability: Request transfer of your data to another service provider

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
GoldTeam North Hempstead Towing
520 Franklin Ave # 208, Garden City, NY 11530
Phone: (516) 283-1455
Email: privacy@northhempsteadtowing.com